Terms of Service

These Terms of Service ("Terms") govern your access to and use of the CaseFlow platform (the "Service"), operated by LitiCare, LLC ("LitiCare, LLC," "we," "us," or "our"). By creating an account, accessing, or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of a law firm or other entity, you represent that you are authorized to bind that entity, and "you" refers to both you and that entity.

CaseFlow is a cloud-based software platform provided by LitiCare, LLC for legal practice management. Features may include matter management, time and billing, IOLTA / trust accounting tools, document management, calendaring, intake forms, reporting, and related functionality. LitiCare, LLC may add, modify, or remove features at any time.

CaseFlow and LitiCare, LLC are technology providers only. LitiCare, LLC is not a law firm, is not a substitute for the advice of an attorney, and does not provide legal advice, legal opinions, legal representation, or any other professional legal services. Nothing in the Service constitutes legal advice.

Use of the Service does not create an attorney-client relationship between you and LitiCare, LLC. You (and the attorneys and law firms using the Service) are solely responsible for all legal work performed, for compliance with applicable rules of professional conduct, bar rules, court rules, and all other professional and ethical obligations.

The Service includes tools intended to assist attorneys with IOLTA / client trust accounting, including ledgers, transaction recording, and reconciliation aids. These tools are provided as a convenience only.

You are solely responsible for compliance with all applicable trust accounting rules, bar regulations, reconciliation requirements, recordkeeping obligations, and jurisdiction-specific requirements. LitiCare, LLC is not responsible for any trust accounting errors, miscalculations, missed reconciliations, commingling, compliance failures, audits, or bar disciplinary actions arising from your use of the Service. You must independently verify all balances, calculations, and reports before relying on them, and you should reconcile the Service's records against bank statements at the frequency required by your jurisdiction.

You agree to:

• Provide accurate, current, and complete information when entering data;
• Use the Service only for lawful purposes and in accordance with these Terms;
• Maintain your own compliance with applicable bar, ethics, and professional rules;
• Safeguard your account credentials and promptly notify us of any unauthorized access;
• Obtain all necessary consents from your clients before storing their information;
• Not use the Service to violate any law or any third party's rights.

You must register for an account to use most features. You are responsible for all activity that occurs under your account. We strongly recommend enabling multi-factor authentication. You must notify us immediately of any suspected unauthorized use.

Paid subscriptions are billed through Paddle, which acts as the merchant of record and handles payment processing, sales tax, VAT, and invoicing. By purchasing a subscription, you also agree to Paddle's terms.

Subscriptions renew automatically at the end of each billing period until cancelled. Free trials, when offered, automatically convert to paid subscriptions unless cancelled before the trial ends. You may cancel at any time from your account; access continues through the end of the current paid period.

LitiCare, LLC offers a 30-day money-back guarantee on paid subscriptions. See our Refund Policy for details and instructions on how to request a refund through Paddle.

You retain all rights to the data you and your firm enter into the Service ("Firm Data"). LitiCare, LLC processes Firm Data solely as a service provider on your behalf, to operate and improve the Service. You grant LitiCare, LLC a limited license to host, store, transmit, display, and process Firm Data as necessary to provide the Service.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LITICARE'S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNTS ACTUALLY PAID BY YOU TO LITICARE FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

IN NO EVENT SHALL LITICARE, ITS AFFILIATES, OFFICERS, FOUNDERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR ANY PROFESSIONAL, MALPRACTICE, OR BAR DISCIPLINARY CLAIMS ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. LitiCare, LLC does not warrant that the Service will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that the Service is free of viruses or other harmful components. You use the Service at your own risk.

You agree to defend, indemnify, and hold harmless LitiCare, LLC, its affiliates, officers, founders, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or relating to: (a) your use of the Service; (b) your legal work or professional services; (c) your violation of these Terms; (d) your violation of any law, regulation, or third-party right (including any client's right); or (e) any data you submit through the Service.

We strive to keep the Service available but do not guarantee uninterrupted access. Maintenance, upgrades, third-party outages, or other events may cause downtime. We may modify, suspend, or discontinue all or part of the Service at any time, with or without notice.

You may terminate your account at any time. We may suspend or terminate your account immediately if you breach these Terms, fail to pay, use the Service unlawfully, or for any other reason in our reasonable discretion. Upon termination, your right to use the Service ends. We may retain or delete your data in accordance with our Privacy Policy and applicable law.

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration administered in Delaware in accordance with the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction for intellectual property or confidentiality matters. You waive any right to a jury trial and to participate in a class action.

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above and, for material changes, provide notice through the Service or by email. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

Questions about these Terms can be sent to admin@myliticare.com. More information about LitiCare, LLC is available at myliticare.com.